What  clients are saying about

President, Allied Signal

We would not have been prepared for the arrival of Larry Bossidy from GE is you had not helped us improve our productivity, quality, and responsiveness to our Customers.

President, Federated Insurance

You helped us improve our customer focus and passion throughout the organization. Thank you.

CEO, Younkers Department Stores

Our new management team, with the customer strategies put into place, achieved a comparable store sales increase of 9.7% in a down market. 

President, Carpenter Technology

In just three months you helped us drive average technical customer response time from 6 hours to less than 10 minutes.

CEO, Microsoft Europe

…helped us coordinate significant, quick customer linkages and company improvements across seven countries across the European Union.

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Beyond Demographics...the Character of the Customer  (c) 2020